Before you return a product, if you are having issues with a product, please Contact us for in-person technical product support.

Return Policy

NexstMall full return policy is set out in the Terms of Use and Sale. The return policy is provided in addition to any statutory return rights that you may have under law.

You may exchange or withdraw from the purchase contract and request a refund without giving a reason according to the product category below within 7 or 14 calendar days. But, 5% of the order amount will be charged as service charge and non-refundable. The application period will expire after 7 or 14 days from:

Can request exchange within 7 calendar days, for the same model, specification and color product only*

*Please always refer to the product page return policy as a final version.

If the applicable law of your country grants you a longer withdrawal period, that period will apply.

To exercise your right of withdrawal, you must inform us of your decision before the withdrawal period has expired. Please contact us by calling the customer support number located on our Sales and Support page to notify us of your decision and to begin the return process described below.

Products Eligible for Return and Exchange

NexstMall wants you to be satisfied with your purchase. We will accept returns and exchanges of items that meet the return criteria below.

As a condition of return, and to the extent permitted by law, the following requirements apply. All products must be returned with reasonable care having been taken (such as must not show wear or damage, and must be in a condition that permits us to resell them), please pack and seal your return securely in an undamaged box together (not the original product packaging) with the original receipt or gift receipt, the original documentation, instruction manuals, registration, parts and components (including cables, controllers, and accessories) and the manufacturer's packaging. Affix the return code on the shipping slip, and ship the parcel to the warehouse. If you use the original product packaging and it’s found to have any delivery labels on it, the return request could be rejected.

All returns should be accompanied by the original receipt or gift receipt, the original documentation, instruction manuals, registration, parts, and components (including cables and accessories) and the manufacturer’s packaging. All gift items must be returned together with the returned products, otherwise, the retail value of the gift item would be deducted from the refund. Subject to applicable law, failure to include such items may prevent or delay your refund or exchange or result in additional fees and NexstMall reserves the right to deny any return or exchange if it fails to meet our return criteria. 

To Return A Product

To return a physical/non-downloadable product eligible for return or exchange under our Terms of Use and Sale:

Please call us at the customer support number located on our Sales and Support page to request a Return Material Authorization (RMA) and a return shipping label no later than 7 or 14 days after the date of delivery.

We will examine the items when received and, if they are eligible for return or exchange under our Terms of Use and Sale, NexstMall will arrange for an exchange or issue a credit to the same method of payment you used to purchase the item and send you a return receipt e-mail.

STATUS OF A RETURN

Please Contact Us for details

NexstMall occasionally offers promotions that enable you to save money by purchasing a combination of products together. All of the products purchased together as part of promotion must be returned in order to receive a refund. If your promotion included a service that you have already used, the retail value of the service will be deducted from the amount of your refund.

Trial period offer: Unless otherwise noted, if a customer participates in a trial period offer, the customer must cease the service before the trial period ends in order to avoid incurring any new fees. If the customer does not cease the service before the trial period ends, the customer will be charged for service related fees.

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