Nexstgo Company Limited (Nexstgo) is committed to protecting your privacy. This privacy statement applies to the data collected by Nexstgo through its NexstMalls, including the NexstMall websites that specifically point to this privacy statement (the “Site” or “Website”) and its NexstMall retail locations that specifically point to this privacy statement (the “Store”)(collectively, the “NexstMall”). This privacy statement does not apply to other online or offline Nexstgo sites, stores products, or services. Similarly, this privacy statement does not apply to the products or services that you may purchase through the Store or the Website, unless those products and services specifically reference this privacy statement.
Collection of Your Information
We will ask you when we need information that allows us to contact you. The personal information we collect may include your name, email address, phone number, and postal address. We may also collect demographic information, such as your ZIP or postal code, age, gender, preferences, interests and favorites. If you choose to make a purchase or sign up for a paid subscription service, we will ask for additional information, such as your credit card number and billing address which is used to create a billing account. If you choose to participate in these activities, we may also collect information from you that you provide in response to surveys or that you provide in connection with a contest. In our Stores, we may use video surveillance for safety and loss prevention purposes. We may also use video footage for analytical purposes.
We may collect information about your visit to the Store or the Website. For example, we may use Web site analytics tools to retrieve information from your browser, including the site you came from, the search engine(s) and the keywords you used to find our Website, the pages you view within the Website, your browser add-ons, and your browser's width and height. Additionally, we collect certain standard information that your browser sends to every Web site you visit, such as your IP address, browser type and language, access times and referring Web site addresses. We may use information from your browser, such as language choice, to improve your customer experience, for example by making our Website accessible to you in your preferred language where possible.
In order to offer you a more consistent and personalized experience in your interactions with Nexstgo, information collected through one Nexstgo service may be combined with information obtained through other Nexstgo services. We may also supplement the information we collect with information obtained from other companies. For example, we may use services from other companies that enable us to derive a general geographic area based on your IP address in order to customize certain services to your geographic area.
To sign in to the Website, you will be asked to enter an e-mail address and password, which we refer to as your Nexstgo account (formerly known as Windows Live™ ID). After you create your Nexstgo account, you can use the same credentials to sign in to many different Nexstgo sites and services, as well as those of select Nexstgo partners that display the Nexstgo account logo. By signing in on one Nexstgo site or service, you may be automatically signed in when you visit other Nexstgo sites and services. We may also use GeoIP or Geo Location mapping each time you visit the Website to help automatically direct you to the specific NexstMall Website intended for your location, but we do not store this information as part of your account information.
Use of Your Information
The information collected in the Store or on the Website will be used to operate the Store and the Website and to provide the service(s) or carry out the transaction(s) you have requested or authorized. We may also use this information to provide customer support, to facilitate returns and exchanges, to respond to questions or complaints, to conduct customer surveys, to detect and prevent fraud and for other purposes described in this Privacy Statement.
In support of these uses, Nexstgo may use your information to provide you with more effective customer service, improve the Store or the Website and any related Nexstgo products or services, perform statistical analysis, and make the Website easier to use by eliminating the need for you to repeatedly enter the same information or by customizing the Website to your particular preferences or interests.
We may use your information to provide you with important information about the product or service that you are using, including critical updates and notifications. Additionally, with your permission, we may send you information about NexstMall products, services, events and promotions, as well as the same information for other Nexstgo products and services. Also with your permission, we may share your personal information with Nexstgo partners so they may send you information about their products and services.
Nexstgo occasionally hires other companies to provide limited services on our behalf, such as Web site hosting, packaging, mailing, surveys and delivering prizes, answering customer questions about products and services, and sending information about our products, special offers, and other new services. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of the information and are prohibited from using that information for any other purpose.
We may access or disclose information about you, including the content of your communications, in order to: (a) comply with the law or respond to lawful requests or legal process; (b) protect the rights or property of Nexstgo or our customers, including the enforcement of our agreements or policies governing your use of the services; or (c) act on a good faith belief that such access or disclosure is necessary to protect the personal safety of Nexstgo employees, customers or the public. We may also disclose personal information as otherwise permitted by law and as part of a corporate transaction such as a merger or sale of assets.
Information that is collected in the Store or on the Website may be stored and processed in the United States or any other country in which Nexstgo or its affiliates, subsidiaries, or service providers maintain facilities. Nexstgo abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union.
Control of Your Personal Information
Except as otherwise described in this statement or with your permission, personal information you provide to Nexstgo in connection with the Store or on the Website will not be shared outside of Nexstgo and its controlled subsidiaries and affiliates.
You can stop the delivery of future promotional e-mail from Nexstgo sites and services by following the specific instructions in the e-mail you receive. You may also make choices about the communications you receive through the Website by signing into your NexstMall account and modifying your contact settings. For Store communications, you may modify your contact preferences by notifying the Store directly.
In the event that you return any product or item, you are responsible for deleting all stored personal information and content before your return it.
Please be aware that this privacy statement and any choices you make in the Store or on the Website will not necessarily apply to personal information you may have provided to Nexstgo in the context of other, separately operated, Nexstgo websites, products or services.
Access to Your Personal Information
You can review and edit the personal information you provided at the Website by signing into your NexstMall account. In order to help prevent your personal information from being viewed by others, you will be required to sign in with your Nexstgo account credentials (e-mail address and password).
Security of Your Information
At Nexstgo, we take the security of your personal information very seriously. We use a variety of security technologies and procedures in our Stores and on our Websites to help protect your personal information from unauthorized access, use, or disclosure. For example, for our Website, we store the personal information you provide on computer servers with limited access that are located in controlled facilities. Additionally, if we transmit sensitive personal information (such as a credit card number) over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you are using Internet Explorer, search for “Cookies” in the Help menu to find detailed instructions. If you choose to decline cookies, you will still be able to purchase products on the Website, but may not be able to use interactive features of this or other web sites that depend on cookies.
Use of Web Beacons
Pages on this Website may contain electronic images known as Web beacons - sometimes called single-pixel gifs - that may be used to assist in delivering cookies, to allow us to count users who have visited those pages, and to deliver co-branded services. We may also include Web beacons in promotional e-mail messages or our newsletters in order to determine whether messages have been opened and acted upon.
Nexstgo may also employ Web beacons from third parties in order to help us compile aggregated statistics and determine the effectiveness of our promotional campaigns or other operations of our sites. We prohibit Web beacons on our sites from being used by third parties to collect or access your personal information. We may work with other companies that advertise on our sites to place Web beacons on their sites in order to allow us to develop statistics on how often clicking on an advertisement on a Nexstgo site results in a purchase or other action on the advertiser's site.
Display of Advertising
Many of the Web sites and online services we offer, as well as those of our partners, are supported by advertising. Through our ad delivery platform, we may display ads on our own sites and the sites of our advertising partners.
When we display online advertisements to you, we will place a persistent cookie on your computer in order to recognize your computer each time we display an ad to you. Because we may serve advertisements on many different Web sites, we are able to compile information over time about where you, or others who are using your computer, saw and/or clicked on the advertisements we display. We use this information to make predictions about your characteristics, interests, or preferences, and to display targeted advertisements that we believe may be of interest to you. We may also associate this information with your subsequent visit, purchase, or other activity on participating advertisers’ Web sites in order to determine the effectiveness of the advertisements.
While we may use some of the information we collect in order to personalize the ads we show you, we designed our systems to select ads based only on data that does not personally and directly identify you. For example, we may select the ads we display according to certain general interest categories or segments that we have inferred based on (a) demographic or interest data, including any you may have provided when creating an account (e.g. age, zip or postal code, and gender), demographic or interest data acquired from other companies, and a general geographic location derived from your IP address; (b) the pages you view and links you click when using Nexstgo’s and its advertising partners’ Web sites and services; and (c) the search terms you enter when using Nexstgo’s Internet search services, such as Bing, and (d) information about the users you most frequently interact with through Nexstgo’s communications or social networking services, such as Messenger.
When we display personalized targeted ads, we take a number of steps designed to protect your privacy. For example, we store page views, clicks, and search terms used for ad personalization separately from your contact information or other data that directly identifies you (such as your name, e-mail address, etc.). Further, we have built in administrative, technical, and physical safeguards designed to prevent the unauthorized correlation of this data.