Warranty Coverage (month) VAIO (Windows 10 Home) VAIO (Windows 10 Pro)
Model S11 & S13 SE14 A12 SX14 SX12 S11 & S13 SE14 A12 SX14 SX12
Carry in Service 24 + 3* 24 12 + 3*

SX14 8th-Gen Intel® Core™ Processor:
12 + 24*
SX14 10th-Gen Intel® Core™ Processor:
12 + 3*

12 + 3* 36
Onsite Service N/A 36***
Battery 12 12
Adapter 12 12
Accessory 0 0
DOA 7 days 7 days

 

* 12-month or 24-month basic warranty, Online Registration for extra 3-month warranty

** The above maintenance scope is only applicable to Hong Kong。

*** Onsite maintenance service for VAIO Windows 10 Pro laptop is only applicable for business addresses.